Privacy Policy
Last Updated: August 21, 2026
Welcome to PuzzleVerse ("we," "our," or "us"), accessible via our mobile application on Google Play and our website at https://puzzleverse.mingle254.co.ke. We are committed to protecting your privacy and ensuring a safe, transparent gaming experience.
1. Information We Collect
1.1 Optional Account Registration: PuzzleVerse is 100% free to play and does not require registration (Guest Mode). If you voluntarily create an account to sync high scores, streaks, and custom word lists across devices, we collect:
- Username: Displayed publicly on rankings and game scoreboards.
- Email Address: Used solely for authentication, password resets, and account identification.
- Password: Encrypted using industry-standard, one-way cryptographic hashing (bcrypt).
1.2 Gameplay & Analytics Data: To operate the game, we automatically process:
- Levels completed, game sessions, points earned, and daily streak records.
- Virtual token balances and hint usage.
- Anonymized diagnostic logs and crash data to resolve technical errors.
1.3 In-App Purchases: All transactions for optional token packages are handled directly and securely by Google Play Billing. We do not receive, process, or store credit card or financial information.
2. How We Use Information
- To provide, maintain, and advance your puzzle gameplay and level progression.
- To enable cross-device synchronization of progress and saved bookmarks.
- To maintain global and friend leaderboards.
- To display contextual advertisements through certified networks (Google AdSense / Google AdMob).
🔒 We do NOT sell, rent, or trade your personal data to third parties.
3. Advertising & Cookies
PuzzleVerse displays non-intrusive advertisements served by Google AdSense and Google AdMob. Google may use advertising IDs or cookies to deliver personalized or contextual ads. You can customize your ad settings or opt out at any time through Google Ad Settings.
4. Data Security & Encryption in Transit
All data transmitted between the PuzzleVerse app and our backend servers is strictly protected in transit using modern HTTPS / TLS 1.3 encryption. Server databases are housed in secure, isolated environments with strict authentication protocols.
5. Data Retention & Account Deletion Requests
You retain full ownership of your data and can request complete deletion of your account and all associated records at any time:
To request account & data deletion:
Email our Data Protection Officer at: danmilo592@gmail.com or puzzleverse@mingle254.co.ke.
All personal data, progress, and account records will be permanently removed from our active databases within 30 days.
6. Children's Privacy
PuzzleVerse is intended for general audiences aged 13 and older. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, contact us and we will promptly delete it.
7. Contact Us
For questions or concerns regarding this Privacy Policy:
App: PuzzleVerse: Word Puzzle Games
Developer: Dan Milo (danmilo592@gmail.com)
Support: puzzleverse@mingle254.co.ke